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CANCELLATION, RETURN & REFUND POLICY
Cancellation Policy
Orders cannot be cancelled once they have been processed for printing orproduction, If cancellation is requested before processing begins, please contact us immediately at elvynceofficial@gmail.com.
Refund Policy
No-Refund Policy
We maintain a strict no-refund policy for all products. However, we may make exceptions in the following cases:
-> If the product is lost in transit
-> If the wrong product is delivered
-> If the product is damaged during shipping
Refund Process (When Applicable)
If any refund is approved, the amount will be credited back to the original payment method within 7-14 business days
Defective or Damaged Items
If you receive a damaged or misprinted product, contact us within 48 hours of delivery
Provide clear photographs of the product and your order receipt at elvynceofficial@gmail.com.
After verification, we will replace the item at no additional cost.
PRIVACY POLICY
Information We Collect
We collect only the information necessary to process your order — including name, contact number, shipping address, and payment details.
Use of Information
A. Order processing and delivery updates
B. Payment confirmation and fraud prevention
C. Customer communication related to purchases
We do not sell, trade, or rent customer data to third parties.
Data Protection
We employ reasonable administrative, technical, and physical safeguards to protect personal information against loss, misuse, or unauthorized access.
Updates to Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in law or company practices.The updated policy will always be available on our website with the revised date.
TERMS OF SERVICE
General Information
EL Vynce (“we,” “us,” or “our”) operates as an online clothing and lifestyle brand based in Chennai, Tamil Nadu, India.This website and all products available through it are provided subject to the following terms and conditions.By purchasing from or accessing this website, you acknowledge that you have read, understood, and agreed to be bound by these terms.
User Agreement
A. You confirm that you are at least 18 years of age or are using the website under parental supervision.
B. You agree to provide accurate, current, and complete information when making a purchase.
C. You agree not to misuse the website for unlawful or unauthorized purposes.
Intellectual Property Rights
A. All content on this website including but not limited to text, images, designs, logos, graphics, and product photographs is the exclusive property of EL Vynce.
B. No material may be copied, reproduced, or redistributed without express written permission from EL Vynce.
C. All rights are reserved under applicable copyright and trademark laws of India.
Pricing and Description
A. We strive to ensure that all prices and product descriptions are accurate at the time of listing.
B. Minor variations in product colour or appearance may occur due to screen display differences.
C. Prices are subject to change without prior notice.
D. EL Vynce reserves the right to cancel any order if incorrect pricing or listing errors are identified.
Limitation of Liability
A. EL Vynce shall not be liable for any indirect, incidental, or consequential damages arising out of the use or inability to use our website or products.
B. Our liability, if any, shall not exceed the value of the product purchased.
Changes to Terms
A. EL Vynce reserves the right to update, modify, or replace any part of these terms at its sole discretion.
B. Updated versions will be posted on this website with the date of the last revision.
SHIPPING POLICY
Order Processing
All orders are processed within 3–5 business days after payment confirmation.
As all products are made on demand, production begins only after an order is placed.
Delivery Timelines
Estimated delivery time: 7-9 working days within India.
Delivery times may vary based on location, courier availability, or unforeseen delays.
Tracking
Once shipped, you will receive an email containing your tracking details.
Please ensure your delivery information is accurate to avoid delays or failed deliveries.
Undelivered Orders
If an order cannot be delivered due to incorrect address or repeated delivery failures, it will be returned to our facility.You may choose to have it reshipped (additional shipping cost may apply) or request cancellation before the item is reprocessed.